Jewish Women’s Aid is seeking a proactive and highly organised professional with a broad understanding of charity operations. With experience in HR, compliance, premises, IT, and policy management, you will ensure the smooth running of JWA’s internal systems and infrastructure. You’ll bring a problem-solving mindset, strong interpersonal skills, and a commitment to supporting a safe, efficient, and values-led working environment. A confident collaborator with a feminist outlook, you will thrive in a role that supports colleagues across the organisation.

POST TITLE Operations Manager
RESPONSIBLE TO Chief Executive Officer
SALARY £42- 45,000
HOURS Full Time – would consider 4 days (28 Hours) per week
LOCATION NW London office with possibility of some hybrid working
 
PURPOSE OF THE ROLE
JWA is seeking an experienced Operations Manager to oversee the organisation’s internal operations, systems, and compliance. This role is central to enabling staff and services to function effectively and safely.
 
Working closely with the CEO and senior leadership, the Operations Manager will lead on HR coordination, risk and policy management, IT and office infrastructure, data protection, health and safety, and organisational compliance. You will manage relationships with outsourced providers and ensure that day-to-day operations reflect JWA’s values of compassion, dignity, and professionalism.
 
KEY RESPONSIBILITIES 

Operational Leadership & Compliance

• Ensure smooth and efficient day-to-day organisational operations.
• Oversee JWA’s policies and procedures, ensuring regular reviews and staff awareness.
• Maintain the organisational risk register and contribute to strategic risk management.
• Ensure compliance with statutory, legal and operational requirements (e.g., H&S, data protection, insurance, contracts, etc.).
• Act as the named Company Secretary.

HR Coordination and Culture

• While managing the relationship with external HR consultants, oversee and support HR processes including recruitment, onboarding, exit processes and staff wellbeing.
• Ensure timely delivery of annual appraisals and access to training and development for staff.
• Lead on new staff inductions and maintain staff HR records, including DBS checks.
• Support a compassionate, inclusive working culture in line with JWA values.

Premises, Contracts and Office Management

• Oversee the management of JWA’s office premises, working closely with landlords and suppliers.
• Maintain an up-to-date contracts log and manage relationships with outsourced services (e.g., alarm, insurance, maintenance).
• Ensure that health and safety policies and practices are adhered to, and that incident/accident records are maintained.
• Lead on JWA’s fire safety and First Aid compliance.

IT and Systems Management

• Act as the main contact for outsourced IT support and ensure systems and equipment are fit for purpose.
• Support staff with first-line technical issues and coordinate IT onboarding.
• Oversee the management of telecoms systems, contracts and purchasing of equipment.
• Ensure JWA is making best use of advances in technology and systems and continually making improvements to systems and processes.

Governance and Memberships

• Ensure JWA’s ongoing compliance with charity governance requirements.
• Support the Board and CEO with operational preparation for board meetings and trustee support as required.
• Oversee JWA’s memberships with external bodies and represent the organisation where required.

Office Administration

• Process general incoming and outgoing communications.
• Manage meeting room bookings and calendars.
• Ensuring meetings and in house events are set up appropriately, including tech, food and any logistics.
• Ensure staff meeting notes are taken & circulated.
• Provide reception services when needed, i.e. welcoming visitors, handling calls and messages.

General

• Maintain professional standards and commit to self-development as necessary for the role.
• Assist in any area of JWA administration in the absence of colleagues.
• Attend and participate in staff meetings as required.
• Undertake other reasonable duties commensurate with the post as requested by the CEO.

PERSON SPECIFICATION
Essential Skills & Experience

• Significant experience in operations or office management within the charity, public, or education sector.
• Knowledge of HR coordination, policy management, and statutory compliance.
• Experience in managing suppliers, contracts, and premises.
• Understanding of GDPR and data protection best practices.
• Confident using IT systems and coordinating outsourced IT support.
• Strong organisational and project management skills.
• Able to prioritise and manage a varied workload with minimal supervision.
• Values-driven and aligned with JWA’s mission to support women and girls.
• A collaborative and approachable team member.
• A natural problem solver with a can-do attitude.
• Discreet and respectful when handling sensitive information.

Desirable Skills & Experience

• Experience working within a culturally specific or faith-based setting.
• Knowledge of the Jewish community and its values (or willingness to learn).
• Familiarity with charity governance and supporting boards.
• Experience supporting wellbeing and inclusive workplace culture.

Jewish Women’s Aid is a diverse employer offering a flexible and rewarding career.

TO APPLY:
Please complete your application by clicking below. Deadline 5pm, 19th September 2025. For further information email recruitment@jwa.org.uk or 020 8445 8060. 

This post is advertised in accordance with section 7.2 (e) of the Sex Discrimination Act. Only women need apply. Registered charity number: 1047045

ROLE TITLE: Trainee counsellors providing face-to-face counselling

AIM: To provide regular person-centred counselling to women affected by domestic violence seeking long-term emotional support.

LOCATION: JWA offices in North London, some sessions will be remote but counsellor will be based at JWA office.

TIME: Counselling sessions on a weekly basis (minimum of three clients), to fit around your commitments, plus fortnightly group supervision, monthly line management individual supervision and team meetings on Mondays. working hours are Monday – Thursday 9:00-5:00.

Minimum commitment for 2 years.

KEY RESPONSIBILITIES 

• To deliver person-centred counselling to women who have been affected by domestic violence
• To actively listen and allow women to explore their own feelings, empower women and help them work through trauma and abuse
• To respect the woman’s right to confidentiality and safety at all times
• To attend regular clinical and line management supervision, training and counsellors’ meetings on days agreed with counselling manager
• Attending a minimum of two half days trainings a year and completing mandatory safe guarding and data protection training every two years
• To adhere to Jewish Women’s Aid Volunteers’ Policy, Safeguarding Policy and any other relevant policies and procedures.
• To report to clinical supervisor/counselling manager on any clients at risk of suicide or any children’s safeguarding concern as soon as they arise.
• To keep client notes after each counselling session according to JWA’s counselling service policies using a data base (training on using the data base will be offered).
• Complete CORE forms and evaluation forms with clients according to the counselling service procedures.

Personal qualities and skills needed

• Trainee counsellor at the last year of advanced diploma training with minimum of 60 hours of supervised counselling sessions.
• Experience of providing counselling to a vulnerable client group desirable
• BACP student membership
• Understanding of the effects of domestic violence on women and children
• Understanding of and commitment to the aims & objectives of Jewish Women’s Aid
• Understanding of the importance of confidentiality and safeguarding
• Knowledge and understanding of the Jewish community in Britain
• An empathic, sensitive, non-judgemental outlook and approach
• Responsible and reliable to ensure stability and continuity for clients
• Certain amount of flexibility to meet clients’ needs

What can you gain from this role

• Regular clinical supervision and support
• Induction and ongoing CPD
• Paid expenses

Please download an application pack here, or email recruitment@jwa.org.uk or 020 8445 8060. 

This post is advertised in accordance with section 7.2 (e) of the Sex Discrimination Act. Only women need apply. Registered charity number: 1047045

The volunteer counsellors will work online with 2–3 clients a week, use JWA’s database to upload notes and hold reviews with clients.

As a volunteer counsellor with Jewish Women’s Aid, you’ll support survivors of domestic abuse to heal and rebuild their futures. You’ll be part of a warm, supportive team where your skills will grow through regular CPD and supervision, while gaining specialist experience in the Violence Against Women and Girls (VAWG) sector.

What difference you will make

You will support Jewish women survivors of domestic abuse to move forward with their lives and heal from traumatic experiences. Through counselling, women will be able to regain control, rediscover their inner strength and make their own choices.

By joining our team, you will also play a vital role in tackling violence against women and girls (VAWG), helping to reduce isolation and increase safety, confidence, and wellbeing.

What additional skills or experience you should have

We are looking for compassionate, non-judgemental and motivated individuals who are passionate about supporting survivors.

You should have:

• A counselling qualification at minimum diploma level (BACP, BPC, UKCP or similar accredited).
• Experience of working with vulnerable clients, ideally women.
• An understanding of domestic abuse dynamics.
• Knowledge of the Jewish community.
• Commitment to a minimum of 2 years volunteering.

What training we will provide for you

All volunteers attend an induction to JWA and to the counselling service.
We provide regular CPD training every 3–4 months to help you deepen your expertise in the VAWG sector.

What you will get out of volunteering for us

• A warm and supportive counselling environment where your wellbeing and professional growth are prioritised.
• Regular clinical supervision to ensure you feel confident and supported in your work.
• Ongoing CPD opportunities to continue developing your knowledge and skills.
• The unique opportunity to gain specialist experience in the VAWG sector, extending your counselling practice in an area where you can make a lasting difference.

Please download an application pack here, or email recruitment@jwa.org.uk or 020 8445 8060. 

This post is advertised in accordance with section 7.2 (e) of the Sex Discrimination Act. Only women need apply. Registered charity number: 1047045